🔄 Return & Refund Policy – Fayylix

At Fayylix, we aim to ensure your satisfaction with every purchase. If you’re not completely happy with your order, please review our return and refund policy below.

✅ 1. Eligibility for Return

We accept returns under the following conditions:

  • The item is unused, in its original condition, and in the original packaging.

  • You request a return within 14 days of receiving your order.

  • Proof of purchase (e.g., order confirmation email) is provided.

To start a return, please email us at:
📩 [email protected]
Include your:

  • Order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

❌ 2. Items That Cannot Be Returned

We do not accept returns for:

  • Items marked “Final Sale” or non-returnable

  • Used, washed, or damaged items (not due to our error)

  • Perishable goods, intimate items, or health & hygiene products

  • Custom-made or personalized items

🔁 3. Exchange Policy

We offer exchanges only for damaged, defective, or wrongly sent items. If you need an exchange, contact us within 7 days of delivery.

💸 4. Refunds

Once your return is received and inspected:

  • We’ll notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days to your original payment method.

Please note:

  • Shipping charges are non-refundable.

  • If you received free shipping, the original shipping cost may be deducted from your refund.

🚚 5. Return Shipping

  • You are responsible for paying your own return shipping costs, unless the return is due to our error (wrong or defective item).

  • We recommend using a trackable shipping method.

📦 6. Order Not Received

If your order hasn’t arrived within 30 business days, please contact us. We will investigate and, if necessary, issue a refund or send a replacement.

📬 Need Help?

If you have any questions about our return or refund policy, please contact our support team:
📧 [email protected]